Q. What are the payment methods available?
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking) OR Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method, removed unwanted option)
2. Bank Transfer
Account Name: Next Gen Automotive (M) Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
- Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. When do you ship out my shipment?
- We will deliver our shipment daily on the next working day (Monday-Friday). Other than that, you can refer to our Shipping & Delivery.
Q. What should I do if I receive defective products?
- Fret not, snap a clear picture/video of the defective product and send it to our customer care WhatsApp 011-3466 1616. Then we will assist you soonest possible.
Q. What should I do if I ordered the wrong size?
- Rest assured, we can make an arrangement to exchange the Model you need. Please note that the exchange process will incur extra shipping charges(Bear by buyer). Please contact our customer care WhatsApp 011-3466 1616 and inform us before sending back the parcel. For more details, you can refer to our Return & Refund Policy.